At Jagmeen Fashion, your privacy is not just a policy — it is a promise. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you shop with us, visit our website, or interact with us in any way. Please read it carefully. By using our services, you agree to the terms described below.
Information We Collect
Information You Provide
When you create an account, place an order, or contact us, we collect personal details such as your name, email address, phone number, shipping address, and payment information. We only collect what is necessary to serve you.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us understand how you use our platform and improve your experience.
Cookies & Tracking
We use cookies and similar tracking technologies to remember your preferences, keep items in your cart, and personalise your browsing experience. You can control cookie settings through your browser preferences at any time.
How We Use Your Information
Order Fulfilment
We use your personal information to process and deliver your orders, send order confirmations and shipping notifications, and handle returns or exchanges.
Communication
We may send you transactional emails such as order updates, receipts, and shipping confirmations. With your consent, we may also send marketing communications about new arrivals, exclusive offers, and promotions. You can unsubscribe at any time.
Service Improvement
We analyse usage data to understand our customers better, improve our website, fix bugs, and develop new features. This data is used in aggregate and anonymised where possible.
Security & Fraud Prevention
We use your information to verify your identity, protect against fraudulent transactions, and keep our platform secure for all users.
Data Security
How We Protect You
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, secure servers, regular security audits, and access controls to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Payment Security
We do not store full credit or debit card numbers on our servers. All payment transactions are processed through PCI-DSS compliant payment gateways. Your financial information is encrypted and never stored on our systems.
Data Breach Response
In the unlikely event of a data breach, we will notify affected users within 72 hours of discovering the breach and take immediate steps to contain the situation and minimise harm.
Your Rights
Access & Portability
You have the right to request a copy of the personal data we hold about you at any time. We will provide it in a structured, commonly used, machine-readable format.
Correction
If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly from your account settings.
Deletion
You have the right to request deletion of your personal data. We will honour such requests subject to our legal obligations. Note that some information may be retained for legal, financial, or security reasons.
Marketing Opt-Out
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email we send, or by emailing us at privacy@jagmeenfashion.com.
Data Retention
How Long We Keep Your Data
We retain your account information for as long as your account is active or as needed to provide services. Order records are retained for 7 years to comply with tax and accounting regulations. After your account is deleted, we anonymise or delete your personal data within 30 days.
Contact & Grievances
Privacy Questions
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer at privacy@jagmeenfashion.com. We will respond within 3 business days.
Grievance Officer
In accordance with the Information Technology Act, 2000, and the rules made thereunder, our Grievance Officer is available at: grievance@jagmeenfashion.com. Any grievance should be submitted with your name, contact details, and a description of the concern.
Questions about your privacy?
We are always happy to help. Reach out to our team.